Frequently Asked Questions
Everything you need to know about Keune Haircosmetics Pakistan.
Are your products 100% authentic?
Yes, we are the official distributor of Keune Haircosmetics in Pakistan. All products are 100% genuine, imported directly from the Netherlands, and meet international quality standards.
What are the shipping charges across Pakistan?
We offer nationwide shipping. Delivery charges are calculated at checkout based on your location and order weight; however, we frequently offer free shipping on orders above a certain value.
How long will it take to receive my order?
Orders within Karachi are typically delivered within 24-48 hours. For other major cities like Lahore and Islamabad, it takes 3-5 business days. Remote areas may take up to 7 business days.
What payment methods do you accept?
We accept Cash on Delivery (COD), as well as secure online payments via Credit/Debit cards (Visa/Mastercard) and popular mobile wallets like EasyPaisa and JazzCash.
Can I return or exchange a product?
Due to the nature of hair care products and hygiene standards, we only accept returns or exchanges if the product received is damaged, expired, or incorrect. Please contact us within 24 hours of delivery to initiate a claim.
How do I choose the right Keune product for my hair type?
Each product page includes detailed descriptions and hair type recommendations. For personalized advice, you can reach out to our customer support team or consult with a Keune-certified salon professional.